& purchased game
Download the
app
If app not yet downloaded, click your app store icon for a direct download link.
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Once the app is downloaded to your mobile device:
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Open the app
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Tap the Tours icon (bottom of Home screen)
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Tap the image of the country of your game
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Tap the province / state of your game
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Tap the type / region (if applicable) of your game
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Tap your tour
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Tap the blue Enter Code button
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Enter your Unlock code and then tap UNLOCK (you may need to tap it twice) - found in booking confirmation email (combination of 6 or 7 numbers & letters - not case sensitive)
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Tap Download Tour
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When the download has completed, tap Start Tour (same button)
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On the first screen of your game, listen to / watch the Tutorial clips (to learn how to use the app, and get started with the game)
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Navigate to your starting point and begin!
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Notes:
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Ensure you have a strong WiFi / mobile connection - Download times can vary due to connection speed, device performance, and network strength. Do not download while driving, as an inconsistent connection can cause the download to fail.
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To view download progress: tap the download button to open the status window
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To restart download: tap ‘Cancel’ and then ‘Download Tour’ again to restart it. This refreshes the connection and usually fixes delays caused by weak signal or a momentary glitch.